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For a 'Your Computer Clock is Wrong' error page, see How to troubleshoot time related errors on secure websites.For a 'Secure Connection Failed' or 'Did Not Connect: Potential Security Issue' error page, see Secure connection failed and Firefox did not connect.For a 'Warning: Potential Security Risk Ahead' error page, see the articles What do the security warning codes mean? and How to troubleshoot security error codes on secure websites.Does it start with (notice the ' s')? If so, check if you see one of the following error messages: Look at the web address in the location bar. The problem only happens on a secure (https) website

You may receive an error similar to We were unable to process your login request or An unspecified error has occurred when you attempt to sign in to websites with your username and password, or the login may simply fail.

Fix login issues on websites that require a username and password.

Fix problems that cause images to not show.

Websites look wrong or appear differently than they should.

If the website doesn't look right or doesn't work the way it's supposed to, you should check out the following articles: If you don't see any of the error messages above, check to see if any of the specific problems below match what you see: The website loads but doesn't work properly With big sites like Twitter or Facebook this may only be a few minutes. In that case you'll just have to wait for it to get fixed. If clearing Firefox's cookies and cache didn't work, it's probably a sign that there is a problem with the website itself. Make sure other items you want to keep are not selected.

Below the drop-down menu, select both Cookies and Cache.

In the Time Range to clear: drop-down, select Everything.

Click History and select Clear Recent History….

(If you don't see it, click the menu button, then click Library click the menu button.)

Click on the menu button to open the menu panel.Ĭlick the Library button on your toolbar.

If you see any of these error messages, it might just be a problem with Firefox's cache:ĭo these steps and then reload the website you're having trouble with. The problem only happens with certain websites

If the site doesn't work in another browser, check out The problem happens in all web browsers.

If the site works in another browser, see The problem only happens in Firefox.Launch another browser, like Internet Explorer or Microsoft Edge Safari Google Chrome, and try to open the site you were having problems with.If you can't open another site, continue on to the next step.If you can open another site, skip down to The problem only happens with certain websites.Open a new tab and check to see if you can load another website like or.With a little detective work, we can narrow down the cause of the problem. 4 The problem happens in all web browsersįirst, let's figure out where the problem is.2.3 The problem only happens on a secure (https) website.2.2 The website loads but doesn't work properly.2.1 Try clearing Firefox's cookies and cache.2 The problem only happens with certain websites.1 First, let's figure out where the problem is.

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